Shipping Policy

Thank you for shopping at Ettagrove. We are committed to delivering your order safely, on time, and in the best condition. To ensure smooth delivery, please double-check all personal information and shipping address accurately and completely at checkout. Incomplete or inaccurate information may lead to delays or delivery problems. Please note that we only ship to valid and verified addresses.

1. Order Processing Time

All orders are processed within 3–5 business days after payment confirmation. During this time, we complete:

• Order verification
• Quality inspection
• Secure packaging

Orders will not be processed on weekends or US holidays, including:

• New Year’s Day (Jan 1)
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day (Jul 4)
• Labor Day
• Thanksgiving Day
• Christmas Eve & Christmas Day (Dec 24–25)

2. Shipping Methods, Delivery Time & Cost

Domestic (United States)

• Method: Standard Road Shipping
• Estimated Delivery Time: 8-12 business days (after processing)
• Flat Rate: $5.99 per order
• Carriers: USPS, UPS, or FedEx (selected based on location, package size, and service availability)

International (Europe, Canada & Australia)

• Method: Standard International Shipping
• Estimated Delivery: 10–15 business days (after processing)
• Flat Rate: $13 per order
• Carriers: DHL, UPS, Yun Express, or Yanwen (depending on region)

After your order is shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary due to holidays, destination country, and courier service operations.

3. Delivery Area

Currently we ship to:

• United States: Including postal box addresses (APO/FPO addresses are not supported at this time)
• International: Europe, Canada, and Australia (standard shipping only)

4. Shipping Information

Total Delivery Time = Processing Time + Transit Time All delivery times are estimates only. Delivery may be delayed due to factors beyond our control, including:

• Shipping carrier operations
• Customs procedures
• Weather conditions
• Holidays
• Incomplete or inaccurate shipping information

While we always strive for on-time delivery, Ettagrove is not responsible for delays caused by third-party carriers or external circumstances. For urgent orders, we recommend allowing extra time for delivery, especially during peak seasons.

Additional Information

Multiple Delivery Addresses Our system currently does not support delivery to multiple addresses in a single order. To deliver to different locations, please place separate orders. Customs Fees & VAT (International Orders) All international shipments are processed on a DDU (Delivered Duty Unpaid) basis. Ettagrove does not collect VAT or import duties at checkout. Any applicable customs fees, VAT, or import duties are the responsibility of the recipient upon delivery. We recommend checking with your local customs office for more information.

Need Support?

If you have any questions, concerns, or need support with your order, please contact us at: Email: [email protected] Our support team is available 24/7 and typically responds within 24 hours. Thank you for choosing Ettagrove. We are committed to providing a reliable and seamless delivery experience.