Frequently Asked Questions
Everything you need to know.
Can I cancel my order?
We are unable to cancel any order greater than one hour after the order was placed. If you need to cancel an order within the allotted time frame, please email signaturefootwear@ettagrove.com.
Do you sell gift cards?
We plan to offer gift cards soon. Stay tuned!
How do I initiate a return?
Please visit ettagrove.happyreturns.com for information regarding our returns process.
How do I contact the Etta Grove team?
Please visit the contact page and submit a request. We will get back to you as soon as possible.
Which payment methods do you accept?
The following payment methods are accepted:
• All major credit cards
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
How long will it take for my order to arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How do I know what size to order?
The Size Guide is conveniently available on the page of each product.