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We strive to get your merchandise to you as quickly as possible. So, we are unable to cancel any order that has begun warehouse processing for shipment, which is generally one hour after order placement. If you need to cancel an order, please email us at signaturefootwear@ettagrove.com with the subject line “Cancel Order # ____” as quickly as possible and we will try to assist with cancellation. *Unless noted otherwise on product listing, all sales are currently Preorders.

If you require assistance or information regarding merchandise, ettagrove.com or related matters, please email us at signaturefootwear@ettagrove.com with the subject line “customer service” and allow us up to 48 hours to respond. Thank you for your patience. We hope to exceed your footwear and customer service expectations.

Pre-orders are reservations for items that are not currently in our warehouse stock, but that will be ordered from our manufacturer based on your reservation and shipped at a future date. Pre-orders allow our business to gauge the popularity of a particular style or color and to lessen ordering above what is needed. Pre-orders allow you, the customer, to reserve an item to ensure we have it in your size and color and to avoid sell out of that item upon arrival to our warehouse. Each pre-order item will be given an anticipated ship date (We cannot guarantee the anticipated ship date, but we will do our best to adhere to it and update our site with any changes.) Etta Grove will charge the customer’s payment method when the order is placed. If you receive the item and want to return, you may request a refund consistent with our Return and Exchange Policy. If you have any questions or concerns, please email us at signaturefootwear@ettagrove.com with the subject line “Preorders.”

Etta Grove ships within the contiguous United States and to United States territories, and to over 20 countries internationally*. Costs depend on the shipping method you select at checkout and shipping costs should be reflected at checkout prior to payment. *Please note that shipments to U.S. territories and international locations may be subject to customs duties, export or import taxes, and/or other charges that are separate from shipping charges; and are the responsibility of the purchaser upon delivery. Such fees and charges vary by delivery location so it is difficult to articulate every possible circumstance. Please check the website of your local customs authority for additional information. Unless noted otherwise on product listing, current purchases are Preorders with anticipated ship dates noted in product description. (Otherwise, please allow up to 2 business days for warehouse processing before your order is shipped.) Processing takes place Monday through Friday, except Federal holidays. All shipments are from our fulfillment center in Pittston, Pennsylvania. Please note all current sales are preorders.

Gift cards are coming soon. Please stay tuned.

Yes, let’s chat. For wholesale inquiries, please email ahoward@ettagrove.com with “Wholesale Inquiry” in the subject line and the following information: - Contact name - Company name - Email address - Phone number - Company address or Website - Interest in Footwear and/or Handbags - Quantity - How you heard about us

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Etta Grove accepts merchandise returns & exchanges that meet our Return Eligibility Criteria & follow our Return Process. Please visit ettagrove.happyreturns.com. Purchases that meet our return policy guidelines will be refunded back to the original method of payment. Unless the product is defective, damaged, or we sent incorrect item, original shipping will not be refunded. *Unfortunately, merchandise received outside of the Return Policy Guidelines will not be refunded and may not be returned to sender.

Return Eligibility Criteria: 1. Merchandise is in original, unworn condition (please try footwear on a clean carpet) and in its original footwear/handbag packaging with SKU/original tags attached (if applicable); 2. Return date is within 30 calendar days of merchandise ship date (date sent from our fulfillment center); 3. Merchandise is not a “final sale” item; and 4. You have informed us via our return portal at ettagrove.happyreturns.com of your desire to return or exchange.

To return or exchange merchandise, within 30 calendar days of the Etta Grove ship date, (1) please inform us of your desire to return or exchange merchandise at ettagrove.happyreturns.com. Please follow the portal prompts. You will need access to your email inbox to receive the secure portal link.

Within 30 calendar days of the Etta Grove ship date, (2) Please place the original, unworn condition footwear and/or handbag in its original packaging and then in its original shipping container (if you do not have the original shipping container, please use an appropriate size, durable, cardboard box that you can seal properly) and mail it to the shipping address immediately below. TO: Etta Grove Footwear/A. Howard 2490 Market Street, NE, #226 Washington, DC 20018 Order #:___________________

Please use our Return portal at ettagrove.happyreturns.com to inform us of your desire to return or exchange. Our portal will give Domestic return customers the option to purchase a discounted, prepaid return-shipping label for $7 OR to return via the carrier of your choice at your complete expense. Separately, please purchase insurance to secure your package until it reaches our return address.

Please use our Return portal at ettagrove.happyreturns.com to inform us of your desire to return or exchange. International returns can be sent via the carrier of your choice at your complete expense. Please purchase insurance to secure your package until it reaches our return address.